Returns & Refund Policy

At DoggyPouch, we want you to shop with confidence. If your order isn’t quite what you expected, we’re here to help. 🤎

🖤 QUALITY GUARANTEE

At DoggyPouch, we stand behind the quality of our products.

If your item is damaged or defective during normal use, please contact us at sweetmayhemsupport@gmail.com with your order number and photos clearly showing the issue.

If your claim is covered by our Quality Guarantee, we will assist you with a replacement or refund.

Please note that damage caused by improper use, accidents, sharp objects, excessive force, or normal wear and tear may not be covered.

↩️ RETURNS

Changed your mind or did your item not meet your expectations? You may request a return within 30 days of receiving your order.

To be eligible for a return:

• Items must be unworn, unused, and in their original condition.
• Items must be free from stains, odors, makeup, pet hair, and other signs of use.
• Items should be returned in their original packaging whenever possible.

Returns that do not meet these conditions may be refused.

💸 REFUNDS

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method. Please allow a few business days for your bank or payment provider to process the refund.

Original shipping costs are generally non-refundable unless the item was damaged, defective, or incorrectly delivered.

📩 HOW TO START A RETURN OR QUALITY CLAIM

To request a return or submit a Quality Guarantee claim, please email us at:

sweetmayhemsupport@gmail.com

Please include the following information in your email:

• Your order number
• The reason for your return or claim
• Photos of the item, if applicable

Our team will review your request and provide you with the next steps.

DoggyPouch reserves the right to refuse returns or Quality Guarantee claims that do not meet the conditions outlined in this policy.

Thank you for choosing DoggyPouch! We appreciate your trust in us and are always happy to help. 🤎